Frequent Questions

Coronavirus Impact FAQ

Find answers to frequently asked questions submitted to and here. Check for updates.

Jump to: Academics | Housing | Financial Aid & Refunds | Support | WellnessWellness-Daily Screening | BSU Dining Services | Campus & Misc. | Student Accounts | Green Badge


How will advising be done?
Academic Advising has begun and you can register for an appointment via ICan



How can I pay my housing application fee?
Both the application and online payment links are available on the Apply for Housing webpage.


Financial Aid & Refunds

How do we contact financial aid during this time?
Financial Aid is still accessible via telephone at 301-860-3450. You can schedule an appointment for a phone call at You can also email with questions or to submit documentation.



What accommodations are being made for students that do not have a computer or Wi-Fi access?
Any student who does not have Wi-Fi or access to a computer for remote instruction should email to indicate your special circumstances. The staff will work with individual students to provide support as needed.



What does a positive COVID-19 test result mean?
If you have a positive test result, it is very likely that you have COVID-19. You will need to isolate for 5 days to avoid spreading the virus to others. You should also contact Wellness Center to report your test result if taken off campus. You should continue to monitor symptoms and if symptoms develop, discuss these symptoms along with any treatment with Wellness Center

What does a negative COVID-19 test result mean?
If you test negative for COVID-19 by a PCR test, you probably were not infected at the time your sample was collected. However, that does not mean you will not get sick. The test result only means that you did not have COVID-19 at the time of testing. You might test negative if the sample was collected early in your infection and test positive later during your illness. You could also be exposed to COVID-19 after the test and get infected then.

Are counseling services available for students?
Yes, counseling services are available for students; please visit the COVID 19: Counseling Services FAQ for additional information and resources.

Where can I find resources for staying healthy during the pandemic?
The Henry Wise Wellness Center has shared Healthy Living Tools During COVID-19  from the State of Maryland Wellness Newsletter to keep you physically and emotionally engaged.

What can faculty and staff do to manage anxiety during this time?

Please take a moment to read Managing Anxiety & Engaging in Self-Care in the Era of the Coronavirus or Human Resources: Managing COVID-19 Stress & Anxiety.


Wellness-COVID-19 Daily Screening

Who is seeing my medical information from COVID-19 screening questions?
Only one person has access to see the responses to the COVID-19 screening questionnaire: the director of the Wellness Center.

What are you doing with my medical information?
The Wellness Center is monitoring daily responses from the screening questionnaire, and contacting employees who indicate positive responses to see if they are at risk for COVID-19.

If an employee is teleworking, do they have to complete the COVID-19 Screening Questionnaire?
The employee (whether on campus or teleworking) should complete a COVID -19 Screening Questionnaire daily.

What if the employee is on leave, do they have to complete a COVID-19 Screening Questionnaire?
If an employee is on leave, the employee does not have to complete a COVID-19 Screening Questionnaire.


Campus & Misc.

Is the Nutrition Lounge open?
Yes, the Nutrition Lounge is open Monday - Friday from 11 a.m. - 1 p.m. for students that have been approved to remain on campus.




Your Green Badge

What is the green badge?
The green badge indicates you are fully compliant with vaccination and/or testing requirements. It shows your clearance status and next dates to do COVID-19  testing and symptom survey to maintain green status.

What are the requirements to get a green badge?
Vaccinated Persons

  • Upload proof of vaccination to the Wellness Patient Portal (You can authorize the Wellness Center to get your record from the Maryland Health Department. Complete the ImmuNet Consent form under Clearances in the Wellness Portal).
  • Get an initial COVID-19 test on campus or upload test result if taken off campus, then test every 30 days.
  • Complete the daily symptom screening survey.
Persons with Exemptions (unvaccinated)
  • Take COVID-19 test twice per week on campus.
  • Complete the daily symptom screening survey.
How do I show my green badge?
  1. Log into the Wellness Patient Portal.
  2. On the home screen, click the ‘Show Badge’ button.
  3. Take a screen shot of the green screen  on your cell phone. It will appear in your photo gallery for easy access to show without logging in.
How do I get access to campus if my badge turns yellow?
  1. Schedule an appointment for your COVID-19 test in the Wellness Patient Portal for the date you return to campus.
  2. Take a screen shot of your appointment confirmation.
  3. Show your yellow badge and appointment confirmation at the entry gate.
What if my badge seems to malfunction?
Email the Wellness Center for assistance at