Office 365 for Students

Live@edu to Office 365 for Education

Office 365 for Education combines the familiar Office Web Apps from Live@edu and gives students the ability to access additional services such as Exchange Online, SharePoint Online, and Lync Online. With Office 365, students will have free email, sites, online document editing and storage, IM, and web conferencing.  For more details, see the links below:

If Accessing Office 365 for the First Time

If this is your first attempt to access your Office 365 account, please follow the steps below:

  • Go to myBSU and click on Student Email
  • In Internet Explorer, open an InPrivate browser session.
  • Log on to Office 365 using these steps:
  1. Right-click the Internet Explorer icon on your desktop or Start menu, and then click Start InPrivate Browsing.
  1. Type in student email address (example: doej0911@students.bowiestate.edu)
  2. Enter your live@edu password/bulldog connect password

Do not copy the student email/username or the password and paste into the portal.  Doing so may cause issues.

After several attempts and you have not accessed your account, please click the Can’t access your account? link.  This link is located under the “Sign in” button.  Please follow the steps indicated by Microsoft to reset your password. 

Once you complete the password reset, you will receive a temporary password which will be sent to your alternate email account that you were instructed to provide on the Microsoft portal. 

(Note: Temporary passwords are valid for 90 days.  Once you have successfully signed in with your temporary password, you can create new passwords by following the instructions on the sign in page.)

Now you should have access to your Office 365 account.  If you continue to experience difficulties and need additional information, contact the HelpDesk at (301) 860-HELP (4357) or email us at Helpdesk@bowiestate.edu. 

Students with Identified Access Issues

All technical challenges previously identified have been resolved.  As of today, DIT and Microsoft resolved the password issues of students who identified access issues with their Office 365 account. 

Should students find themselves with an error or a message that states their account is blocked please follow the steps below:

First, make sure you are navigating to the correct URLs and signing in with your user name and Office 365 password. Here are the URLs that you can use:

If you see one of the following error messages, your browser may be caching your sign-in credentials:

  • "You're currently signed in with an Office 365 email account, which can't be used with Outlook.com. Please click here to sign out of your Office 365 account, then use another Microsoft account to sign in to Outlook.com (for example, your hotmail.com, live.com, or msn.com account)."
  • "Sorry, that didn't work. This doesn't look like a valid user ID. Make sure you typed the user ID assigned to you by the organization.  It usually looks like someone@students.bowiestate.edu  or someone@studentbowiestate.onmicrosoft.com."

Do not copy the student email/username or the password and paste into the portal.  Doing so may cause issues.

Try one of the following:

  • Click Sign in with a different user ID, and then enter your Office 365 user name and password again.
  • Close all open browsers and start a new browser session.
  • Try a different web browser or computer.
  • In Internet Explorer, open an InPrivate browser session.
    • Right-click the Internet Explorer icon on your desktop or Start menu, and then click Start InPrivate Browsing.
  • Clear your browser's cache and cookies:
  1. In Internet Explorer, click the Tools icon, and then click Internet Options.
  2. On the General tab, under Browsing history, click Delete.
  3. In the Delete Browsing History dialog box, select Temporary Internet files, click Delete, and then click OK.
  4. Close and then reopen the browser.

Now you should have access to your Office 365 email.  If you continue to experience problems and need additional information, contact the HelpDesk at (301) 860-HELP (4357) or email us at Helpdesk@bowiestate.edu.