COVID-19 Update

Non-essential employees are mostly teleworking, and classes have shifted to a hybrid model, with in-person and online instruction.

Office of Planning, Analysis & Accountability (OPAA)


Due to the COVID- 19 pandemic and related campus closures, all OPAA staff are teleworking. Please email Gayle Fink, Shaunette Grant, Mary Duppins, or Janis Battaglini for any requests.


Gayle Fink
Assistant Vice President for Institutional Effectiveness

Shaunette Grant
Director of Decision Support and Reporting

Mary Duppins
Institutional Research Analyst

Janis Battaglini
Institutional Research Analyst


The Office of Planning, Analysis and Accountability (OPAA) is responsible for complying with federal, State of Maryland and University System of Maryland reporting requirements and coordinates regional accreditation activities. OPAA leverages technology to support a data informed decision culture through surveying, environmental scanning, conducting targeted analyses and studies, and disseminating data through analytics, and dashboard tools, and reports. OPAA is staffed by the AVP for Institutional Effectiveness, a Director of Institutional Research and a Research Analyst.  In addition, the AVP supervises University Testing Services. The office is located in the Henry Administration Building, Room 2400.


The mission of OPAA is to provide decision support information to the campus community to promote continuous improvement and institutional effectiveness. OPAA integrates institutional and external data to inform student success strategies, resource allocation, enrollment management, and institutional strategic planning and performance.


OPAA serves to contextualize data and inform institutional decision making. The office aims to achieve this by maintaining  objectivity, appropriately assessing user needs, sustaining data integrity, analyzing and interpreting data, and transforming data into information that supports the pillars of BSU's Strategic Plan.

Goals of OPAA

  • Provide leadership in efforts to ensure accountability to college's stakeholders
  • Direct institutional strategic planning activities
  • Maintain and monitor institutional effectiveness indicators
  • Support learning outcomes assessment
  • Serve as a clearing house for appropriate institutional statistics
  • Design and conduct research studies in support of policy decisions
  • Administer surveys to appropriate populations
  • Support market needs assessment for program development and grant opportunities
  • Fulfill state and federal reporting requirements

OPAA Reports

BSU Fact Book

Student Profiles

Common Data Set