The Division of Information Technology (DIT) supports and maintains the technology infrastructure and services for the Bowie State University Community. DIT provides technical support and services for applications, communications, and technologies for the academic and administrative environment including PeopleSoft Financials, Campus Solutions, Human Resources, email, network wired and wireless access, etc. Additionally, the division provides access and maintains the Open Computer Laboratories located in the basement of the Thurgood Marshall Library.
DIT enables our customers and stakeholders to dramatically improve business performance by achieving interoperability between diverse technology systems and the streamlining of business processes. Business process integration is important at DIT to foster effectiveness in performance and realize student success. DIT is committed to attaining the highest level of quality and integrity in services and relationships with students, faculty, staff, and alumni. We will accomplish our mission with a proactive approach to identifying, sharing and resolving issues promptly and courteously in an ongoing effort to implement best practices to seek service excellence through a continuous quality improvement process.
DIT is comprised of the following service units:
- Enterprise Application Support
- Enterprise Functional Support
- Enterprise Support Services
- Enterprise Information Systems & Application Security
- IT Strategy & Planning
- Enterprise Systems Engineering & Networking
Enterprise Application describes a collection of computer programs with common business applications, tools for modeling how the entire organization works, and development tools for building applications unique to the organization. The software is intended to solve an enterprise-wide problem, rather than a departmental problem. Enterprise level software aims to improve the enterprise's productivity and efficiency by providing business logic support functionality.
The Enterprise Applications team manages the administration and development of PeopleSoft systems and other enterprise applications at Bowie State University. Enterprise applications include PeopleSoft Financials, PeopleSoft Campus Solutions (Human Resources and Student Information Systems), and various support applications utilized to deliver complete quality technology services to the University.
The Enterprise Applications team performs various implementation and developmental tasks of PeopleSoft and other applications. This team performs data conversion tasks and initial PeopleSoft application technical implementation tasks. The Enterprise Applications team also addresses requests from campus users to improve the functionality of the student information, human resources, financials, and contributor relations system, and customizes the delivered product to comply with the University's business processes. On a continuing basis, the Enterprise Applications team also provides production support to the BSU campus community users.
The Enterprise Functional Support (EFS) team provides functional analytical support of the PeopleSoft systems at Bowie State University. The PeopleSoft modules supported by EFS includes Human Resources, Student Services, Financials, and Security.
The Enterprise Functional Support team serves as the liaison between the PeopleSoft functional users and the technical teams. The team maintains the PeopleSoft setup tables and addresses requests from the campus users for support and reporting needs. EFS provides ad hoc, periodical and exception reports in support of the Bowie State University campus community users to improve the functionality of all PeopleSoft applications.
Enterprise Support Services provides front-line assistance to Bowie State University faculty, staff and students. The Help Desk team maintains computing standards and approves procurement requests for desktop, laptop and printing technologies. The team provides technical support of the computer environment across the institution.
The Enterprise Information Systems and Application Security (EISAS) team is responsible for managing a comprehensive and rigorous information assurance infrastructure.
EISAS ensures information security systems, personnel, and organizational sub-units securely align with the university’s core goals and strategic direction. While often associated strictly with information security technology, EISAS’ focus also addresses security practices for business optimization. This is accomplished by skillfully protecting and enhancing BSU’s business security architecture, performance management operation and security process architecture.
IT Strategy & Planning (ITSP) is responsible for building and sustaining an efficient and effective Enterprise Architecture Strategy supported by sound business management decisions. ITSP accomplishes this by strategically overseeing the IT enterprise architecture, ensuring that all IT projects and divisional operations integrate and align with the University’s mission, goals and objectives.
IT strategic planning encompasses technology standardization, IT analysis, development, planning, execution and review. ITSP conducts IT strategic planning, oversee deliverable metrics and document policies for standard operating procedures to facilitate a robust enterprise IT infrastructure.
ITSP partners with Bowie State University leadership across divisions to integrate platform silos and utilize IT capabilities which fosters a heightened level of resolve to support current and future needs. The BSU IT Strategic Plan lays out the mission, vision, goals and Critical Activities required of DIT to transform and support the BSU mission challenges and provide the needed IT solutions at the right time with appropriate budget and assets needed to support its operation and maintenance. In this way decision makers can create mission related IT priorities and fund those IT projects needed while understanding potential risks via a BSU-wide perspective.
The mission of IT Strategy & Planning is predicated on building and sustaining an efficient and effective Enterprise Architecture Strategy supported by sound Business Management decisions in support of Bowie State University. The IT Strategy and Planning Department accomplishes this by overseeing the IT strategic enterprise architecture and ensuring IT projects and divisional operations are integrated and aligned with overall university strategy, mission, goals and objections.
IT strategic planning encompasses technology standardization, IT analysis, development, planning, execution and review. They conduct IT strategic planning, and oversee deliverable metrics, process maps, standard operating procedures, development of processes and policies, and process documenting to facilitate IT strategic transformation of the enterprise. They are responsible to work across the division and internal silos on behalf of university customers to ensure customer needs are met efficiency and efficiently in a resource constrained climate.
IT Strategy & Planning will accomplish this via the following:
- Conducts analysis to create, guide and validate future directions and business decisions required to successfully guide systems implementation and development
- Work to identify barriers to achieving division and university objectives, and develop an approach that allows the university to overcome obstacles via embracing information technology as a core enabler
- Function as a coordinating technical body by developing and implementing strategies that satisfy the objectives of individual departments as well as promoting overall corporate goals via the use of technology and information systems.
- Gather information on challenges and objectives. Consolidates individual strategic aims into an overall approach
- Uncovers IT obstacles the university faces and what technical strategic activities can be leveraged to facilitate success
- To achieve success, we must align key divisional processes for effective strategy execution to encompass IT initiative management, best practices, and strategy communication
- Develops and produces the BSU IT Strategic Plan linked to Critical Activities
- Lead and administer the IT Request for Services process
The Enterprise Systems and Networking team maintains the campus-wide network of Bowie State University and the Bowie State University website. They maintain the University's application and system servers, hardware infrastructure, firewalls, routers, switches, network appliances and the institution's technology infrastructure. The team manages electronic messaging, server management, BSU Online system, Internet access and various systems applications for the campus community.
An enterprise network is an enterprise's communications backbone that helps connect computers and related devices across departments and workgroup networks, facilitating insight and data accessibility. An enterprise network reduces communication protocols, facilitating system and device interoperability, as well as improved internal and external enterprise data management.
The Enterprise Systems and Networking team provides information technology procurement recommendations and approval for institutional information technology needs. We maintain all the application and system servers, hardware infrastructure, firewalls, routers, switches, network appliances, Bowie card readers, and the institution's technology infrastructure. The team manages electronic messaging, server management, BSU Online system, Internet access, security, and various systems applications for the campus community.
The Enterprise Systems and Networking team also provides information technology procurement recommendations and approval for institutional information technology needs.
The Office of Telecommunications manages the Bowie State University (BSU) communications infrastructure to include the main campus switchboard to efficiently route calls throughout the institution. The communication infrastructure includes the Voice-over-Internet Protocol (VoIP) network, voice messaging services, BSU-issued mobile devices, and voice terminal installation and configuration.
View the Division of Information Technology Staff on the BSU Faculty & Staff Directory.
Note: The Help Desk is our initial contact for requests and issues, so please contact them before reaching out to an individual.