About the Division of Information Technology (DoIT)

About the Division

The Division of Information Technology (DoIT) supports and maintains the technology infrastructure and services for the Bowie State University Community.  DoIT provides technical support and services for applications, communications, and technologies for the academic and administrative environment including PeopleSoft Financials, Campus Solutions, Human Resources, email, network wired and wireless access, etc.  Additionally, the division provides access and maintains the Open Computer Laboratories located in the basement of the Thurgood Marshall Library. 

DoIT enables our customers and stakeholders to dramatically improve business performance by achieving interoperability between diverse technology systems and the streamlining of business processes. Business process integration is important at DoIT to foster effectiveness in performance and realize student success. DoIT is committed to attaining the highest level of quality and integrity in services and relationships with students, faculty, staff, and alumni.  We will accomplish our mission with a proactive approach to identifying, sharing and resolving issues promptly and courteously in an ongoing effort to implement best practices to seek service excellence through a continuous quality improvement process.

DoIT is comprised of the following service units: 

See our Division of Information Technology Organizational Chart (PDF).

Academic Computing

This team helps students, faculty, and staff by providing and supporting various educational technologies such as Starfish. They manage online learning systems like Blackboard and ensure the university’s instructional tools are accessible and effective for everyone.

Customer Experience (CX)

This team ensures customers have positive interactions with DoIT throughout their lifecycle of ticket requests and projects. They play a crucial role in identifying and removing friction from the user journey and improving customer satisfaction and retention.

Digital Transformation

This team creates and oversees the university's IT strategies to ensure all technology aligns with the university’s goals. They handle planning, executing, and reviewing IT projects, and work to remove obstacles by using technology to help the university succeed.

Enterprise Application Support

This team manages the university’s main software systems, like Workday, which handle critical functions such as student records, finances, and HR. They ensure these systems run smoothly, make improvements based on user feedback, and customize the software to fit the university’s needs.

Enterprise Functional Support

This team helps users of the PeopleSoft & Workday systems by acting as a bridge between those who use it and the technical teams. They maintain system settings, supporting reporting needs, and making improvements based on user feedback to ensure everything works efficiently for everyone on campus.

IT Support Services

This team provides tech support to everyone at the university, helping with computers, laptops, printers, and other technology. They also maintain standards for equipment and handle requests for new tech purchases.

Learning Technologies

This team supports teaching and learning by providing instructional technology and services. They offer tools and assistance to improve the learning environment, making it easier for instructors and students to collaborate and engage.

Technology Security

This team protects the university’s data and systems by managing security practices and ensuring everything aligns with the university’s goals. They focus on both technology and business processes to keep information secure.

Telecommunications/Systems & Network

This team manages the university’s entire technology infrastructure, including the network, servers, and security systems. They ensure that all technology works together smoothly, provides internet access, and keeps the university’s systems running efficiently.