COVID-19 Updates

BSU is open. An initial plan to return to campus in the fall 2020 semester is now available.

Help Desk

 

NEW Help Desk Hours

Due to the COVID-19, the Help Desk will only be doing remote support and no walk-ins are accepted at this time. Please note the following hours of operation until further notice:

  • Monday – Thursday – 8:00AM – 10:00PM
  • Friday  –  8:00AM – 5:00PM
  • Saturday  – 9:00AM – 6:00PM
  • Sunday – 9:00AM – 8:00PM

Help Desk Info

301-860-HELP/(301-860-4357)
helpdesk@bowiestate.edu
Thurgood Marshall Library 1st Floor, Room 090
Mon-Fri 8 AM - 5PM

Contacts

Rebecca Blevins
Enterprise Support Services Manager
301-860-3928
rblevins@bowiestate.edu

Aaron Floyd
IT Support Specialist
301-860-3951
afloyd@bowiestate.edu

Jesse Ravenel
IT Support Specialist
301-860-3554
jravenel@bowiestate.edu

Charles Uguomore
IT Support  Assistant
Thurgood Marshall Library Bldg., Room 090G
301-860-4358
cuguomore@bowiestate.edu

Kevon Wilson
Help Desk Analyst
Thurgood Marshall Library Bldg., Room 090
301-860-3985
kcwilson@bowiestate.edu

Kobby Thompson
Help Desk Analyst
Thurgood Marshall Library Bldg., Room 090
301-860-4447
ekthompson@bowiestate.edu

Loretta Omolu
Help Desk Analyst
Thurgood Marshall Library Bldg., Room 090
lomolu@bowiestate.edu

Damilola Ogunnusi
Help Desk Analyst
Thurgood Marshall Library Bldg., Room 090
dogunnusi@bowiestate.edu

The Enterprise Support Services (Help Desk) team provides support and responds to the technology needs of the Bowie State University faculty, staff and student end user. The Help Desk team maintains computing standards and approves procurement requests for desktop, laptop and printing technologies. The team provides technical support of the computer environment across the institution.

  • Phone:  301-860-4357 (301-860-HELP)
  • Email:  helpdesk@bowiestate.edu
  • Walk-in:  Thurgood Marshall Library, 1st Floor, Room 090

Help Desk

Through the Help Desk, Enterprise Support Services receives calls from faculty, staff, and students and filters those calls to the responsible division. All calls are prioritized using our issue ticketing system; therefore, the duration of your wait time will depend on how critical your issue is and the order in which your call was received.

The Help Desk Office is open Monday - Friday from 8:00 a.m. - 5:00 p.m.

Computer Labs

The Support Services team manages four open labs located on the first floor of the Thurgood Marshall Library.

Undergraduate Student Labs

  • Room 090B: 24 PCs running Windows 10, Microsoft Office 2016
  • Room 090C: 24 VDI terminals running Windows 10 and Microsoft Office, 7 MACs
  • Room 090D: 24 PCs running Windows 10 and Microsoft Office 2016, 7 MACs

Graduate Student Labs 

  • Room 090A: 27 PCs running Windows 10 and Office 2016

Hours

Spring and Fall Semesters

  • Monday — Thursday
    8:00AM — 10:00PM
  • Friday
    8:00AM — 5:00PM
  • Saturday
    9:00AM — 6:00PM
  • Sunday
    1:00PM  — 8:00PM

Summer and Winter Semesters

  • Monday — Thursday
    8:00AM — 8:00PM
  • Friday
    8:00AM-5:00PM
  • Saturday
    9:00AM — 6:00PM
  • Sunday
    Closed

*(Spring Break – Labs will close at 8:00PM)

Holidays (Computer Labs will be Closed)

  • Spring Break 
  • Memorial Day 
  • Independence Day 
  • Labor Day 
  • Thanksgiving Break 
  • Winter Break 
To obtain assistance for computer lab resources, please contact us.

Support Service Technicians are available Monday - Friday from 8:00 a.m. - 5:00 p.m.